This document is written with the purpose of establishing Ecorganic Boutique’s return policy.
Ecorganic Boutique will accept return merchandise if it meets each and every one of the following condition:
• Customer has five (5) days to return the merchandise.
• The merchandise has to be return in the same conditions as it was received by the customer, it cannot be opened, altered, washed, with all the tags, stamps and/ or other seals of untappedness.
• Customer is responsible for the shipping and handling cost of the returned merchandise.
• We do not make refunds, merchandise can be substituted for merchandise of equal or less price, or credit at the store can be provided.
• In case the merchandise the customer received is damaged you have 48 hours to inform us by
E-mail to: of the damaged of the merchandise. You must include the following information when making your claim:
1. Name and invoice number
2. Postal Address
3. Name of the damaged merchandise
4. Specific details of the damage.
• Once the damaged merchandise is authorized for return, Ecorganic Boutique will pay the cost for shipping and handling.
• Ecorganic Boutique will not receive merchandise that has not been authorized for return.
• If merchandise is lost in the mail the customer must inform by e-mail of the lost merchandise. Once we confirm with the Postal Office that the merchandise was lost we will proceed to ship a replacement of the merchandise. If the merchandise is not available the customer will have the alternative to choose another product of the same price or order the product on backorder.
• Ecorganic Boutique will not accept returned merchandise even if it was authorized if the merchandise is received in the following conditions:
1. The merchandise was used
2. The package does not contain its original seals, tags and/ or other seals of untappedness.
3. The merchandise is dirty, scratched; it has dents or has been mistreated in any form.
• All merchandise in clearance are final sales. No returns will be accepted for this merchandise.
• Ecorganic Boutique reserves the right to modify and amend these terms and conditions without previous notification.
• We reserve the right to refuse admission.