Return Policy


This document is written with the purpose of establishing Ecorganic Boutique’s return policy.


Ecorganic Boutique will accept return merchandise if it meets each and every one of the following condition:


•    Customer has five (5) days to return the merchandise.
•    The merchandise has to be return in the same conditions as it was received by the customer, it cannot be opened, altered, washed, with all the tags, stamps and/ or other seals of untappedness. 
•    Customer is responsible for the shipping and handling cost of the returned merchandise.
•    We do not make refunds, merchandise can be substituted for merchandise of equal or less price, or credit at the store can be provided.
•    In case the merchandise the customer received is damaged you have 48 hours to inform us by 
E-mail to: ecorganicboutique@gmail.com of the damaged of the merchandise. You must include the following information when making your claim:
1.    Name and invoice number
2.    Postal Address
3.    Name of the damaged merchandise
4.    Specific details of the damage.


•    Once the damaged merchandise is authorized for return, Ecorganic Boutique will pay the cost for shipping and handling.
•    Ecorganic Boutique will not receive merchandise that has not been authorized for return.
•    If merchandise is lost in the mail the customer must inform by e-mail of the lost merchandise. Once we confirm with the Postal Office that the merchandise was lost we will proceed to ship a replacement of the merchandise. If the merchandise is not available the customer will have the alternative to choose another product of the same price or order the product on backorder.
•    Ecorganic Boutique  will not accept returned merchandise even if it was authorized if the merchandise is received in the following conditions:
1.    The merchandise was used
2.    The package does not contain its original seals, tags and/ or other seals of untappedness.
3.    The merchandise is dirty, scratched; it has dents or has been mistreated in any form.
•    All merchandise in clearance are final sales. No returns will be accepted for this merchandise.
•    Ecorganic Boutique reserves the right to modify and amend these terms and conditions without previous notification.
•    We reserve the right to refuse admission.